apps/app_queue.c

   1 /*
   2  * Asterisk -- A telephony toolkit for Linux.
   3  *
   4  * True call queues with optional send URL on answer
   5  *
   6  * Copyright (C) 1999, Mark Spencer
   7  *
   8  * Mark Spencer <markster@linux-support.net>
   9  *
  10  * These features added by David C. Troy <dave@toad.net>:
  11  *    - Per-queue holdtime calculation
  12  *    - Estimated holdtime announcement
  13  *    - Position announcement
  14  *    - Abandoned/completed call counters
  15  *    - Failout timer passed as optional app parameter
  16  *    - Optional monitoring of calls, started when call is answered
  17  *
  18  * Patch Version 1.07 2003-12-24 01
  19  *
  20  * Added servicelevel statistic by Michiel Betel <michiel@betel.nl>
  21  *
  22  * Fixed ot work with CVS as of 2004-02-25 and released as 1.07a
  23  * by Matthew Enger <m.enger@xi.com.au>
  24  *
  25  * This program is free software, distributed under the terms of
  26  * the GNU General Public License
  27  */
  28
  29 #include <asterisk/lock.h>
  30 #include <asterisk/file.h>
  31 #include <asterisk/logger.h>
  32 #include <asterisk/channel.h>
  33 #include <asterisk/pbx.h>
  34 #include <asterisk/options.h>
  35 #include <asterisk/module.h>
  36 #include <asterisk/translate.h>
  37 #include <asterisk/say.h>
  38 #include <asterisk/parking.h>
  39 #include <asterisk/musiconhold.h>
  40 #include <asterisk/cli.h>
  41 #include <asterisk/manager.h> /* JDG */
  42 #include <asterisk/config.h>
  43 #include <asterisk/monitor.h>
  44 #include <stdlib.h>
  45 #include <errno.h>
  46 #include <unistd.h>
  47 #include <string.h>
  48 #include <stdlib.h>
  49 #include <stdio.h>
  50 #include <sys/time.h>
  51 #include <sys/signal.h>
  52 #include <netinet/in.h>
  53
  54 #include "../astconf.h"
  55
  56 #include <pthread.h>
  57
  58 #define QUEUE_STRATEGY_RINGALL          0
  59 #define QUEUE_STRATEGY_ROUNDROBIN       1
  60 #define QUEUE_STRATEGY_LEASTRECENT      2
  61 #define QUEUE_STRATEGY_FEWESTCALLS      3
  62 #define QUEUE_STRATEGY_RANDOM           4
  63
  64 static struct strategy {
  65         int strategy;
  66         char *name;
  67 } strategies[] = {
  68         { QUEUE_STRATEGY_RINGALL, "ringall" },
  69         { QUEUE_STRATEGY_ROUNDROBIN, "roundrobin" },
  70         { QUEUE_STRATEGY_LEASTRECENT, "leastrecent" },
  71         { QUEUE_STRATEGY_FEWESTCALLS, "fewestcalls" },
  72         { QUEUE_STRATEGY_RANDOM, "random" },
  73 };
  74
  75 #define DEFAULT_RETRY           5
  76 #define DEFAULT_TIMEOUT         15
  77 #define RECHECK                         1               /* Recheck every second to see we we're at the top yet */
  78
  79 static char *tdesc = "True Call Queueing";
  80
  81 static char *app = "Queue";
  82
  83 static char *synopsis = "Queue a call for a call queue";
  84
  85 static char *descrip =
  86 "  Queue(queuename[|options[|URL][|announceoverride][|timeout]]):\n"
  87 "Queues an incoming call in a particular call queue as defined in queues.conf.\n"
  88 "  This application returns -1 if the originating channel hangs up, or if the\n"
  89 "call is bridged and  either of the parties in the bridge terminate the call.\n"
  90 "Returns 0 if the queue is full, nonexistant, or has no members.\n"
  91 "The option string may contain zero or more of the following characters:\n"
  92 "      't' -- allow the called user transfer the calling user\n"
  93 "      'T' -- to allow the calling user to transfer the call.\n"
  94 "      'd' -- data-quality (modem) call (minimum delay).\n"
  95 "      'H' -- allow caller to hang up by hitting *.\n"
  96 "      'n' -- no retries on the timeout; will exit this application and go to the next step.\n"
  97 "  In addition to transferring the call, a call may be parked and then picked\n"
  98 "up by another user.\n"
  99 "  The optional URL will be sent to the called party if the channel supports\n"
 100 "it.\n"
 101 "  The timeout will cause the queue to fail out after a specified number of\n"
 102 "seconds, checked between each queues.conf 'timeout' and 'retry' cycle.\n";
 103
 104 // [PHM 06/26/03]
 105 static char *app_aqm = "AddQueueMember" ;
 106 static char *app_aqm_synopsis = "Dynamically adds queue members" ;
 107 static char *app_aqm_descrip =
 108 "   AddQueueMember(queuename[|interface]):\n"
 109 "Dynamically adds interface to an existing queue\n"
 110 "Returns -1 if there is an error.\n"
 111 "Example: AddQueueMember(techsupport|SIP/3000)\n"
 112 "";
 113
 114 static char *app_rqm = "RemoveQueueMember" ;
 115 static char *app_rqm_synopsis = "Dynamically removes queue members" ;
 116 static char *app_rqm_descrip =
 117 "   RemoveQueueMember(queuename[|interface]):\n"
 118 "Dynamically removes interface to an existing queue\n"
 119 "Returns -1 if there is an error.\n"
 120 "Example: RemoveQueueMember(techsupport|SIP/3000)\n"
 121 "";
 122
 123 /* We define a customer "local user" structure because we
 124    use it not only for keeping track of what is in use but
 125    also for keeping track of who we're dialing. */
 126
 127 struct localuser {
 128         struct ast_channel *chan;
 129         char numsubst[256];
 130         char tech[40];
 131         int stillgoing;
 132         int metric;
 133         int allowredirect_in;
 134         int allowredirect_out;
 135         int ringbackonly;
 136         int musiconhold;
 137         int dataquality;
 138         int allowdisconnect;
 139         struct member *member;
 140         struct localuser *next;
 141 };
 142
 143 LOCAL_USER_DECL;
 144
 145 struct queue_ent {
 146         struct ast_call_queue *parent;  /* What queue is our parent */
 147         char moh[80];                           /* Name of musiconhold to be used */
 148         char announce[80];              /* Announcement to play for member when call is answered */
 149         char context[80];               /* Context when user exits queue */
 150         int pos;                                        /* Where we are in the queue */
 151         int last_pos_said;              /* Last position we told the user */
 152         time_t last_pos;                /* Last time we told the user their position */
 153         int opos;                                       /* Where we started in the queue */
 154         int handled;                            /* Whether our call was handled */
 155         time_t start;                           /* When we started holding */
 156         int queuetimeout;               /* How many seconds before timing out of queue */
 157         struct ast_channel *chan;       /* Our channel */
 158         struct queue_ent *next;         /* The next queue entry */
 159 };
 160
 161 struct member {
 162         char tech[80];                          /* Technology */
 163         char loc[256];                          /* Location */
 164         int penalty;                            /* Are we a last resort? */
 165         int calls;
 166         int dynamic;                            /* Are we dynamically added? */
 167         time_t lastcall;        /* When last successful call was hungup */
 168         struct member *next;            /* Next member */
 169 };
 170
 171 struct ast_call_queue {
 172         ast_mutex_t     lock;
 173         char name[80];                  /* Name of the queue */
 174         char moh[80];                   /* Name of musiconhold to be used */
 175         char announce[80];              /* Announcement to play when call is answered */
 176         char context[80];               /* Context for this queue */
 177         int strategy;                   /* Queueing strategy */
 178         int announcefrequency;          /* How often to announce their position */
 179         int announceholdtime;           /* When to announce holdtime: 0 = never, -1 = every announcement, 1 = only once */
 180         int holdtime;                   /* Current avg holdtime for this queue, based on recursive boxcar filter */
 181         int callscompleted;             /* Number of queue calls completed */
 182         int callsabandoned;             /* Number of queue calls abandoned */
 183         int servicelevel;               /* seconds setting for servicelevel*/
 184         int callscompletedinsl;         /* Number of queue calls answererd with servicelevel*/
 185         char monfmt[8];                 /* Format to use when recording calls */
 186         char sound_next[80];            /* Sound file: "Your call is now first in line" (def. queue-youarenext) */
 187         char sound_thereare[80];        /* Sound file: "There are currently" (def. queue-thereare) */
 188         char sound_calls[80];           /* Sound file: "calls waiting to speak to a representative." (def. queue-callswaiting)*/
 189         char sound_holdtime[80];        /* Sound file: "The current estimated total holdtime is" (def. queue-holdtime) */
 190         char sound_minutes[80];         /* Sound file: "minutes." (def. queue-minutes) */
 191         char sound_thanks[80];          /* Sound file: "Thank you for your patience." (def. queue-thankyou) */
 192
 193         int count;                              /* How many entries are in the queue */
 194         int maxlen;                             /* Max number of entries in queue */
 195
 196         int dead;                               /* Whether this queue is dead or not */
 197         int retry;                              /* Retry calling everyone after this amount of time */
 198         int timeout;                    /* How long to wait for an answer */
 199
 200         /* Queue strategy things */
 201
 202         int rrpos;                              /* Round Robin - position */
 203         int wrapped;                    /* Round Robin - wrapped around? */
 204
 205         struct member *members; /* Member channels to be tried */
 206         struct queue_ent *head; /* Start of the actual queue */
 207         struct ast_call_queue *next;    /* Next call queue */
 208 };
 209
 210 static struct ast_call_queue *queues = NULL;
 211 static ast_mutex_t qlock = AST_MUTEX_INITIALIZER;
 212
 213 static char *int2strat(int strategy)
 214 {
 215         int x;
 216         for (x=0;x<sizeof(strategies) / sizeof(strategies[0]);x++) {
 217                 if (strategy == strategies[x].strategy)
 218                         return strategies[x].name;
 219         }
 220         return "<unknown>";
 221 }
 222
 223 static int strat2int(char *strategy)
 224 {
 225         int x;
 226         for (x=0;x<sizeof(strategies) / sizeof(strategies[0]);x++) {
 227                 if (!strcasecmp(strategy, strategies[x].name))
 228                         return strategies[x].strategy;
 229         }
 230         return -1;
 231 }
 232
 233 static int join_queue(char *queuename, struct queue_ent *qe)
 234 {
 235         struct ast_call_queue *q;
 236         struct queue_ent *cur, *prev = NULL;
 237         int res = -1;
 238         int pos = 0;
 239         ast_mutex_lock(&qlock);
 240         q = queues;
 241         while(q) {
 242                 if (!strcasecmp(q->name, queuename)) {
 243                         /* This is our one */
 244                         ast_mutex_lock(&q->lock);
 245                         if (q->members && (!q->maxlen || (q->count < q->maxlen))) {
 246                                 /* There's space for us, put us at the end */
 247                                 prev = NULL;
 248                                 cur = q->head;
 249                                 while(cur) {
 250                                         cur->pos = ++pos;
 251                                         prev = cur;
 252                                         cur = cur->next;
 253                                 }
 254                                 if (prev)
 255                                         prev->next = qe;
 256                                 else
 257                                         q->head = qe;
 258                                 /* Fix additional pointers and
 259                                   information  */
 260                                 qe->next = NULL;
 261                                 qe->parent = q;
 262                                 qe->pos = ++pos;
 263                                 qe->opos = pos;
 264                                 strncpy(qe->moh, q->moh, sizeof(qe->moh));
 265                                 strncpy(qe->announce, q->announce, sizeof(qe->announce));
 266                                 strncpy(qe->context, q->context, sizeof(qe->context));
 267                                 q->count++;
 268                                 res = 0;
 269                                 manager_event(EVENT_FLAG_CALL, "Join",
 270                                                                 "Channel: %s\r\nCallerID: %s\r\nQueue: %s\r\nPosition: %d\r\nCount: %d\r\n",
 271                                                                 qe->chan->name, (qe->chan->callerid ? qe->chan->callerid : "unknown"), q->name, qe->pos, q->count );
 272 #if 0
 273 ast_log(LOG_NOTICE, "Queue '%s' Join, Channel '%s', Position '%d'\n", q->name, qe->chan->name, qe->pos );
 274 #endif
 275                         }
 276                         ast_mutex_unlock(&q->lock);
 277                         break;
 278                 }
 279                 q = q->next;
 280         }
 281         ast_mutex_unlock(&qlock);
 282         return res;
 283 }
 284
 285 static void free_members(struct ast_call_queue *q, int all)
 286 {
 287         /* Free non-dynamic members */
 288         struct member *curm, *next, *prev;
 289         curm = q->members;
 290         prev = NULL;
 291         while(curm) {
 292                 next = curm->next;
 293                 if (all || !curm->dynamic) {
 294                         if (prev)
 295                                 prev->next = next;
 296                         else
 297                                 q->members = next;
 298                         free(curm);
 299                 } else
 300                         prev = curm;
 301                 curm = next;
 302         }
 303 }
 304
 305 static void destroy_queue(struct ast_call_queue *q)
 306 {
 307         struct ast_call_queue *cur, *prev = NULL;
 308         ast_mutex_lock(&qlock);
 309         cur = queues;
 310         while(cur) {
 311                 if (cur == q) {
 312                         if (prev)
 313                                 prev->next = cur->next;
 314                         else
 315                                 queues = cur->next;
 316                 } else {
 317                         prev = cur;
 318                 }
 319                 cur = cur->next;
 320         }
 321         ast_mutex_unlock(&qlock);
 322         free_members(q, 1);
 323         free(q);
 324 }
 325
 326 static int play_file(struct ast_channel *chan, char *filename)
 327 {
 328         int res;
 329
 330         ast_stopstream(chan);
 331         res = ast_streamfile(chan, filename, chan->language);
 332
 333         if (!res)
 334                 res = ast_waitstream(chan, "");
 335         else
 336                 res = 0;
 337
 338         if (res) {
 339                 ast_log(LOG_WARNING, "ast_streamfile failed on %s \n", chan->name);
 340                 res = 0;
 341         }
 342         ast_stopstream(chan);
 343
 344         return res;
 345 }
 346
 347 static int say_position(struct queue_ent *qe)
 348 {
 349         int res = 0, avgholdmins;
 350         time_t now;
 351
 352         /* Check to see if this is ludicrous -- if we just announced position, don't do it again*/
 353         time(&now);
 354         if ( (now - qe->last_pos) < 15 )
 355                 return -1;
 356
 357         /* If either our position has changed, or we are over the freq timer, say position */
 358         if ( (qe->last_pos_said == qe->pos) && ((now - qe->last_pos) < qe->parent->announcefrequency) )
 359                 return -1;
 360
 361         ast_moh_stop(qe->chan);
 362         /* Say we're next, if we are */
 363         if (qe->pos == 1) {
 364                 res += play_file(qe->chan, qe->parent->sound_next);
 365                 goto posout;
 366         } else {
 367                 res += play_file(qe->chan, qe->parent->sound_thereare);
 368                 res += ast_say_number(qe->chan, qe->pos, AST_DIGIT_ANY, qe->chan->language);
 369                 res += play_file(qe->chan, qe->parent->sound_calls);
 370         }
 371
 372         /* Round hold time to nearest minute */
 373         avgholdmins = ( (qe->parent->holdtime + 30) - (now - qe->start) ) / 60;
 374         ast_verbose(VERBOSE_PREFIX_3 "Hold time for %s is %d minutes\n", qe->parent->name, avgholdmins);
 375
 376         /* If the hold time is >1 min, if it's enabled, and if it's not
 377            supposed to be only once and we have already said it, say it */
 378         if (avgholdmins > 1 && (qe->parent->announceholdtime) && (!(qe->parent->announceholdtime==1 && qe->last_pos)) ) {
 379                 res += play_file(qe->chan, qe->parent->sound_holdtime);
 380                 res += ast_say_number(qe->chan, avgholdmins, AST_DIGIT_ANY, qe->chan->language);
 381                 res += play_file(qe->chan, qe->parent->sound_minutes);
 382         }
 383
 384         posout:
 385         /* Set our last_pos indicators */
 386         qe->last_pos = now;
 387         qe->last_pos_said = qe->pos;
 388
 389         ast_verbose(VERBOSE_PREFIX_3 "Told %s in %s their queue position (which was %d)\n", qe->chan->name, qe->parent->name, qe->pos);
 390         res += play_file(qe->chan, qe->parent->sound_thanks);
 391         ast_moh_start(qe->chan, qe->moh);
 392
 393         return (res>0);
 394 }
 395
 396 static void record_abandoned(struct queue_ent *qe)
 397 {
 398         ast_mutex_lock(&qe->parent->lock);
 399         qe->parent->callsabandoned++;
 400         ast_mutex_unlock(&qe->parent->lock);
 401 }
 402
 403 static void recalc_holdtime(struct queue_ent *qe)
 404 {
 405         int oldvalue, newvalue;
 406
 407         /* Calculate holdtime using a recursive boxcar filter */
 408         /* Thanks to SRT for this contribution */
 409         /* 2^2 (4) is the filter coefficient; a higher exponent would give old entries more weight */
 410
 411         newvalue = time(NULL) - qe->start;
 412
 413         ast_mutex_lock(&qe->parent->lock);
 414         if (newvalue <= qe->parent->servicelevel)
 415                 qe->parent->callscompletedinsl++;
 416         oldvalue = qe->parent->holdtime;
 417         qe->parent->holdtime = (((oldvalue << 2) - oldvalue) + newvalue) >> 2;
 418         ast_mutex_unlock(&qe->parent->lock);
 419 }
 420
 421
 422 static void leave_queue(struct queue_ent *qe)
 423 {
 424         struct ast_call_queue *q;
 425         struct queue_ent *cur, *prev = NULL;
 426         int pos = 0;
 427         q = qe->parent;
 428         if (!q)
 429                 return;
 430         ast_mutex_lock(&q->lock);
 431
 432         prev = NULL;
 433         cur = q->head;
 434         while(cur) {
 435                 if (cur == qe) {
 436                         q->count--;
 437
 438                         /* Take us out of the queue */
 439                         manager_event(EVENT_FLAG_CALL, "Leave",
 440                                  "Channel: %s\r\nQueue: %s\r\nCount: %d\r\n",
 441                                  qe->chan->name, q->name,  q->count);
 442 #if 0
 443 ast_log(LOG_NOTICE, "Queue '%s' Leave, Channel '%s'\n", q->name, qe->chan->name );
 444 #endif
 445                         /* Take us out of the queue */
 446                         if (prev)
 447                                 prev->next = cur->next;
 448                         else
 449                                 q->head = cur->next;
 450                 } else {
 451                         /* Renumber the people after us in the queue based on a new count */
 452                         cur->pos = ++pos;
 453                         prev = cur;
 454                 }
 455                 cur = cur->next;
 456         }
 457         ast_mutex_unlock(&q->lock);
 458         if (q->dead && !q->count) {
 459                 /* It's dead and nobody is in it, so kill it */
 460                 destroy_queue(q);
 461         }
 462 }
 463
 464 static void hanguptree(struct localuser *outgoing, struct ast_channel *exception)
 465 {
 466         /* Hang up a tree of stuff */
 467         struct localuser *oo;
 468         while(outgoing) {
 469                 /* Hangup any existing lines we have open */
 470                 if (outgoing->chan && (outgoing->chan != exception))
 471                         ast_hangup(outgoing->chan);
 472                 oo = outgoing;
 473                 outgoing=outgoing->next;
 474                 free(oo);
 475         }
 476 }
 477
 478 static int ring_entry(struct queue_ent *qe, struct localuser *tmp)
 479 {
 480         int res;
 481         /* Request the peer */
 482         tmp->chan = ast_request(tmp->tech, qe->chan->nativeformats, tmp->numsubst);
 483         if (!tmp->chan) {                       /* If we can't, just go on to the next call */
 484 #if 0
 485                 ast_log(LOG_NOTICE, "Unable to create channel of type '%s'\n", cur->tech);
 486 #endif
 487                 if (qe->chan->cdr)
 488                         ast_cdr_busy(qe->chan->cdr);
 489                 tmp->stillgoing = 0;
 490                 return 0;
 491         }
 492         tmp->chan->appl = "AppQueue";
 493         tmp->chan->data = "(Outgoing Line)";
 494         tmp->chan->whentohangup = 0;
 495         if (tmp->chan->callerid)
 496                 free(tmp->chan->callerid);
 497         if (tmp->chan->ani)
 498                 free(tmp->chan->ani);
 499         if (qe->chan->callerid)
 500                 tmp->chan->callerid = strdup(qe->chan->callerid);
 501         else
 502                 tmp->chan->callerid = NULL;
 503         if (qe->chan->ani)
 504                 tmp->chan->ani = strdup(qe->chan->ani);
 505         else
 506                 tmp->chan->ani = NULL;
 507         /* Presense of ADSI CPE on outgoing channel follows ours */
 508         tmp->chan->adsicpe = qe->chan->adsicpe;
 509         /* Place the call, but don't wait on the answer */
 510         res = ast_call(tmp->chan, tmp->numsubst, 0);
 511         if (res) {
 512                 /* Again, keep going even if there's an error */
 513                 if (option_debug)
 514                         ast_log(LOG_DEBUG, "ast call on peer returned %d\n", res);
 515                 else if (option_verbose > 2)
 516                         ast_verbose(VERBOSE_PREFIX_3 "Couldn't call %s\n", tmp->numsubst);
 517                 ast_hangup(tmp->chan);
 518                 tmp->chan = NULL;
 519                 tmp->stillgoing = 0;
 520                 return 0;
 521         } else
 522                 if (option_verbose > 2)
 523                         ast_verbose(VERBOSE_PREFIX_3 "Called %s\n", tmp->numsubst);
 524         return 0;
 525 }
 526
 527 static int ring_one(struct queue_ent *qe, struct localuser *outgoing)
 528 {
 529         struct localuser *cur;
 530         struct localuser *best;
 531         int bestmetric=0;
 532         do {
 533                 best = NULL;
 534                 cur = outgoing;
 535                 while(cur) {
 536                         if (cur->stillgoing &&                                                  /* Not already done */
 537                                 !cur->chan &&                                                           /* Isn't already going */
 538                                 (!best || (cur->metric < bestmetric))) {        /* We haven't found one yet, or it's better */
 539                                         bestmetric = cur->metric;
 540                                         best = cur;
 541                         }
 542                         cur = cur->next;
 543                 }
 544                 if (best) {
 545                         if (!qe->parent->strategy) {
 546                                 /* Ring everyone who shares this best metric (for ringall) */
 547                                 cur = outgoing;
 548                                 while(cur) {
 549                                         if (cur->stillgoing && !cur->chan && (cur->metric == bestmetric)) {
 550                                                 ast_log(LOG_DEBUG, "(Parallel) Trying '%s/%s' with metric %d\n", cur->tech, cur->numsubst, cur->metric);
 551                                                 ring_entry(qe, cur);
 552                                         }
 553                                         cur = cur->next;
 554                                 }
 555                         } else {
 556                                 /* Ring just the best channel */
 557                                 ast_log(LOG_DEBUG, "Trying '%s/%s' with metric %d\n", best->tech, best->numsubst, best->metric);
 558                                 ring_entry(qe, best);
 559                         }
 560                 }
 561         } while (best && !best->chan);
 562         if (!best) {
 563                 ast_log(LOG_DEBUG, "Nobody left to try ringing in queue\n");
 564                 return 0;
 565         }
 566         return 1;
 567 }
 568
 569 static int valid_exit(struct queue_ent *qe, char digit)
 570 {
 571         char tmp[2];
 572         if (!strlen(qe->context))
 573                 return 0;
 574         tmp[0] = digit;
 575         tmp[1] = '\0';
 576         if (ast_exists_extension(qe->chan, qe->context, tmp, 1, qe->chan->callerid)) {
 577                 strncpy(qe->chan->context, qe->context, sizeof(qe->chan->context) - 1);
 578                 strncpy(qe->chan->exten, tmp, sizeof(qe->chan->exten) - 1);
 579                 qe->chan->priority = 0;
 580                 return 1;
 581         }
 582         return 0;
 583 }
 584
 585 #define MAX 256
 586
 587 static struct localuser *wait_for_answer(struct queue_ent *qe, struct localuser *outgoing, int *to, int *allowredir_in, int *allowredir_out, int *allowdisconnect, char *digit)
 588 {
 589         char *queue = qe->parent->name;
 590         struct localuser *o;
 591         int found;
 592         int numlines;
 593         int sentringing = 0;
 594         int numbusies = 0;
 595         int orig = *to;
 596         struct ast_frame *f;
 597         struct localuser *peer = NULL;
 598         struct ast_channel *watchers[MAX];
 599         int pos;
 600         struct ast_channel *winner;
 601         struct ast_channel *in = qe->chan;
 602
 603         while(*to && !peer) {
 604                 o = outgoing;
 605                 found = -1;
 606                 pos = 1;
 607                 numlines = 0;
 608                 watchers[0] = in;
 609                 while(o) {
 610                         /* Keep track of important channels */
 611                         if (o->stillgoing && o->chan) {
 612                                 watchers[pos++] = o->chan;
 613                                 found = 1;
 614                         }
 615                         o = o->next;
 616                         numlines++;
 617                 }
 618                 if (found < 0) {
 619                         if (numlines == numbusies) {
 620                                 ast_log(LOG_DEBUG, "Everyone is busy at this time\n");
 621                         } else {
 622                                 ast_log(LOG_NOTICE, "No one is answering queue '%s'\n", queue);
 623                         }
 624                         *to = 0;
 625                         return NULL;
 626                 }
 627                 winner = ast_waitfor_n(watchers, pos, to);
 628                 o = outgoing;
 629                 while(o) {
 630                         if (o->stillgoing && (o->chan) &&  (o->chan->_state == AST_STATE_UP)) {
 631                                 if (!peer) {
 632                                         if (option_verbose > 2)
 633                                                 ast_verbose( VERBOSE_PREFIX_3 "%s answered %s\n", o->chan->name, in->name);
 634                                         peer = o;
 635                                         *allowredir_in = o->allowredirect_in;
 636                                         *allowredir_out = o->allowredirect_out;
 637                                         *allowdisconnect = o->allowdisconnect;
 638                                 }
 639                         } else if (o->chan && (o->chan == winner)) {
 640                                 f = ast_read(winner);
 641                                 if (f) {
 642                                         if (f->frametype == AST_FRAME_CONTROL) {
 643                                                 switch(f->subclass) {
 644                                             case AST_CONTROL_ANSWER:
 645                                                         /* This is our guy if someone answered. */
 646                                                         if (!peer) {
 647                                                                 if (option_verbose > 2)
 648                                                                         ast_verbose( VERBOSE_PREFIX_3 "%s answered %s\n", o->chan->name, in->name);
 649                                                                 peer = o;
 650                                                                 *allowredir_in = o->allowredirect_in;
 651                                                                 *allowredir_out = o->allowredirect_out;
 652                                                                 *allowdisconnect = o->allowdisconnect;
 653                                                         }
 654                                                         break;
 655                                                 case AST_CONTROL_BUSY:
 656                                                         if (option_verbose > 2)
 657                                                                 ast_verbose( VERBOSE_PREFIX_3 "%s is busy\n", o->chan->name);
 658                                                         o->stillgoing = 0;
 659                                                         if (in->cdr)
 660                                                                 ast_cdr_busy(in->cdr);
 661                                                         ast_hangup(o->chan);
 662                                                         o->chan = NULL;
 663                                                         if (qe->parent->strategy)
 664                                                                 ring_one(qe, outgoing);
 665                                                         numbusies++;
 666                                                         break;
 667                                                 case AST_CONTROL_CONGESTION:
 668                                                         if (option_verbose > 2)
 669                                                                 ast_verbose( VERBOSE_PREFIX_3 "%s is circuit-busy\n", o->chan->name);
 670                                                         o->stillgoing = 0;
 671                                                         if (in->cdr)
 672                                                                 ast_cdr_busy(in->cdr);
 673                                                         ast_hangup(o->chan);
 674                                                         o->chan = NULL;
 675                                                         if (qe->parent->strategy)
 676                                                                 ring_one(qe, outgoing);
 677                                                         numbusies++;
 678                                                         break;
 679                                                 case AST_CONTROL_RINGING:
 680                                                         if (option_verbose > 2)
 681                                                                 ast_verbose( VERBOSE_PREFIX_3 "%s is ringing\n", o->chan->name);
 682                                                         if (!sentringing) {
 683 #if 0
 684                                                                 ast_indicate(in, AST_CONTROL_RINGING);
 685 #endif
 686                                                                 sentringing++;
 687                                                         }
 688                                                         break;
 689                                                 case AST_CONTROL_OFFHOOK:
 690                                                         /* Ignore going off hook */
 691                                                         break;
 692                                                 default:
 693                                                         ast_log(LOG_DEBUG, "Dunno what to do with control type %d\n", f->subclass);
 694                                                 }
 695                                         }
 696                                         ast_frfree(f);
 697                                 } else {
 698                                         o->stillgoing = 0;
 699                                         ast_hangup(o->chan);
 700                                         o->chan = NULL;
 701                                         if (qe->parent->strategy)
 702                                                 ring_one(qe, outgoing);
 703                                 }
 704                         }
 705                         o = o->next;
 706                 }
 707                 if (winner == in) {
 708                         f = ast_read(in);
 709 #if 0
 710                         if (f && (f->frametype != AST_FRAME_VOICE))
 711                                         printf("Frame type: %d, %d\n", f->frametype, f->subclass);
 712                         else if (!f || (f->frametype != AST_FRAME_VOICE))
 713                                 printf("Hangup received on %s\n", in->name);
 714 #endif
 715                         if (!f || ((f->frametype == AST_FRAME_CONTROL) && (f->subclass == AST_CONTROL_HANGUP))) {
 716                                 /* Got hung up */
 717                                 *to=-1;
 718                                 return NULL;
 719                         }
 720                         if (f && (f->frametype == AST_FRAME_DTMF) && allowdisconnect && (f->subclass == '*')) {
 721                             if (option_verbose > 3)
 722                                 ast_verbose(VERBOSE_PREFIX_3 "User hit %c to disconnect call.\n", f->subclass);
 723                                 *to=0;
 724                                 return NULL;
 725                         }
 726                         if (f && (f->frametype == AST_FRAME_DTMF) && (f->subclass != '*') && valid_exit(qe, f->subclass)) {
 727                                 if (option_verbose > 3)
 728                                         ast_verbose(VERBOSE_PREFIX_3 "User pressed digit: %c", f->subclass);
 729                                 *to=0;
 730                                 *digit=f->subclass;
 731                                 return NULL;
 732                         }
 733                 }
 734                 if (!*to && (option_verbose > 2))
 735                         ast_verbose( VERBOSE_PREFIX_3 "Nobody picked up in %d ms\n", orig);
 736         }
 737
 738         return peer;
 739
 740 }
 741
 742 static int wait_our_turn(struct queue_ent *qe)
 743 {
 744         struct queue_ent *ch;
 745         int res = 0;
 746         time_t now;
 747
 748         /* This is the holding pen for callers 2 through maxlen */
 749         for (;;) {
 750                 /* Atomically read the parent head -- does not need a lock */
 751                 ch = qe->parent->head;
 752
 753                 /* If we are now at the top of the head, break out */
 754                 if (qe == ch)
 755                         break;
 756
 757                 /* If we have timed out, break out */
 758                 if ( qe->queuetimeout ) {
 759                         time(&now);
 760                         if ( (now - qe->start) >= qe->queuetimeout )
 761                         break;
 762                 }
 763
 764                 /* Make a position announcement, if enabled */
 765                 if (qe->parent->announcefrequency)
 766                         say_position(qe);
 767
 768
 769                 /* Wait a second before checking again */
 770                 res = ast_waitfordigit(qe->chan, RECHECK * 1000);
 771                 if (res)
 772                         break;
 773         }
 774         return res;
 775 }
 776
 777 static int update_queue(struct ast_call_queue *q, struct localuser *user)
 778 {
 779         struct member *cur;
 780         /* Since a reload could have taken place, we have to traverse the list to
 781                 be sure it's still valid */
 782         ast_mutex_lock(&q->lock);
 783         cur = q->members;
 784         while(cur) {
 785                 if (user->member == cur) {
 786                         time(&cur->lastcall);
 787                         cur->calls++;
 788                         break;
 789                 }
 790                 cur = cur->next;
 791         }
 792         q->callscompleted++;
 793         ast_mutex_unlock(&q->lock);
 794         return 0;
 795 }
 796
 797 static int calc_metric(struct ast_call_queue *q, struct member *mem, int pos, struct queue_ent *qe, struct localuser *tmp)
 798 {
 799         switch (q->strategy) {
 800         case QUEUE_STRATEGY_RINGALL:
 801                 /* Everyone equal, except for penalty */
 802                 tmp->metric = mem->penalty * 1000000;
 803                 break;
 804         case QUEUE_STRATEGY_ROUNDROBIN:
 805                 if (!pos) {
 806                         if (!q->wrapped) {
 807                                 /* No more channels, start over */
 808                                 q->rrpos = 0;
 809                         } else {
 810                                 /* Prioritize next entry */
 811                                 q->rrpos++;
 812                         }
 813                         q->wrapped = 0;
 814                 }
 815                 if (pos < q->rrpos) {
 816                         tmp->metric = 1000 + pos;
 817                 } else {
 818                         if (pos > q->rrpos) {
 819                                 /* Indicate there is another priority */
 820                                 q->wrapped = 1;
 821                         }
 822                         tmp->metric = pos;
 823                 }
 824                 tmp->metric += mem->penalty * 1000000;
 825                 break;
 826         case QUEUE_STRATEGY_RANDOM:
 827                 tmp->metric = rand() % 1000;
 828                 tmp->metric += mem->penalty * 1000000;
 829                 break;
 830         case QUEUE_STRATEGY_FEWESTCALLS:
 831                 tmp->metric = mem->calls;
 832                 tmp->metric += mem->penalty * 1000000;
 833                 break;
 834         case QUEUE_STRATEGY_LEASTRECENT:
 835                 if (!mem->lastcall)
 836                         tmp->metric = 0;
 837                 else
 838                         tmp->metric = 1000000 - (time(NULL) - mem->lastcall);
 839                 tmp->metric += mem->penalty * 1000000;
 840                 break;
 841         default:
 842                 ast_log(LOG_WARNING, "Can't calculate metric for unknown strategy %d\n", q->strategy);
 843                 break;
 844         }
 845         return 0;
 846 }
 847
 848 static int try_calling(struct queue_ent *qe, char *options, char *announceoverride, char *url, int *go_on)
 849 {
 850         struct member *cur;
 851         struct localuser *outgoing=NULL, *tmp = NULL;
 852         int to;
 853         int allowredir_in=0;
 854         int allowredir_out=0;
 855         int allowdisconnect=0;
 856         char restofit[AST_MAX_EXTENSION];
 857         char oldexten[AST_MAX_EXTENSION]="";
 858         char oldcontext[AST_MAX_EXTENSION]="";
 859         char queuename[256]="";
 860         char *newnum;
 861         struct ast_channel *peer;
 862         struct localuser *lpeer;
 863         int res = 0, bridge = 0;
 864         int zapx = 2;
 865         int x=0;
 866         char *announce = NULL;
 867         char digit = 0;
 868         time_t callstart;
 869         /* Hold the lock while we setup the outgoing calls */
 870         ast_mutex_lock(&qe->parent->lock);
 871         strncpy(queuename, qe->parent->name, sizeof(queuename) - 1);
 872         cur = qe->parent->members;
 873         if (strlen(qe->announce))
 874                 announce = qe->announce;
 875         if (announceoverride && strlen(announceoverride))
 876                 announce = announceoverride;
 877         while(cur) {
 878                 /* Get a technology/[device:]number pair */
 879                 tmp = malloc(sizeof(struct localuser));
 880                 if (!tmp) {
 881                         ast_mutex_unlock(&qe->parent->lock);
 882                         ast_log(LOG_WARNING, "Out of memory\n");
 883                         goto out;
 884                 }
 885                 memset(tmp, 0, sizeof(struct localuser));
 886                 tmp->stillgoing = -1;
 887                 if (options) {
 888                         if (strchr(options, 't'))
 889                                 tmp->allowredirect_in = 1;
 890                         if (strchr(options, 'T'))
 891                                 tmp->allowredirect_out = 1;
 892                         if (strchr(options, 'r'))
 893                                 tmp->ringbackonly = 1;
 894                         if (strchr(options, 'm'))
 895                                 tmp->musiconhold = 1;
 896                         if (strchr(options, 'd'))
 897                                 tmp->dataquality = 1;
 898                         if (strchr(options, 'H'))
 899                                 tmp->allowdisconnect = 1;
 900                         if (strchr(options, 'n'))
 901                                 *go_on = 1;
 902                 }
 903                 if (url) {
 904                         ast_log(LOG_DEBUG, "Queue with URL=%s_\n", url);
 905                 } else
 906                         ast_log(LOG_DEBUG, "Simple queue (no URL)\n");
 907
 908                 tmp->member = cur;              /* Never directly dereference!  Could change on reload */
 909                 strncpy(tmp->tech, cur->tech, sizeof(tmp->tech)-1);
 910                 strncpy(tmp->numsubst, cur->loc, sizeof(tmp->numsubst)-1);
 911                 /* If we're dialing by extension, look at the extension to know what to dial */
 912                 if ((newnum = strstr(tmp->numsubst, "BYEXTENSION"))) {
 913                         strncpy(restofit, newnum + strlen("BYEXTENSION"), sizeof(restofit)-1);
 914                         snprintf(newnum, sizeof(tmp->numsubst) - (newnum - tmp->numsubst), "%s%s", qe->chan->exten,restofit);
 915                         if (option_debug)
 916                                 ast_log(LOG_DEBUG, "Dialing by extension %s\n", tmp->numsubst);
 917                 }
 918                 /* Special case: If we ring everyone, go ahead and ring them, otherwise
 919                    just calculate their metric for the appropriate strategy */
 920                 calc_metric(qe->parent, cur, x++, qe, tmp);
 921                 /* Put them in the list of outgoing thingies...  We're ready now.
 922                    XXX If we're forcibly removed, these outgoing calls won't get
 923                    hung up XXX */
 924                 tmp->next = outgoing;
 925                 outgoing = tmp;
 926                 /* If this line is up, don't try anybody else */
 927                 if (outgoing->chan && (outgoing->chan->_state == AST_STATE_UP))
 928                         break;
 929
 930                 cur = cur->next;
 931         }
 932         if (qe->parent->timeout)
 933                 to = qe->parent->timeout * 1000;
 934         else
 935                 to = -1;
 936         ring_one(qe, outgoing);
 937         ast_mutex_unlock(&qe->parent->lock);
 938         lpeer = wait_for_answer(qe, outgoing, &to, &allowredir_in, &allowredir_out, &allowdisconnect, &digit);
 939         if (lpeer)
 940                 peer = lpeer->chan;
 941         else
 942                 peer = NULL;
 943         if (!peer) {
 944                 if (to) {
 945                         /* Musta gotten hung up */
 946                         record_abandoned(qe);
 947                         res = -1;
 948                 } else {
 949                         if (digit && valid_exit(qe, digit))
 950                                 res=digit;
 951                         else
 952                                 /* Nobody answered, next please? */
 953                                 res=0;
 954                 }
 955                 goto out;
 956         }
 957         if (peer) {
 958                 /* Ah ha!  Someone answered within the desired timeframe.  Of course after this
 959                    we will always return with -1 so that it is hung up properly after the
 960                    conversation.  */
 961                 qe->handled++;
 962                 if (!strcmp(qe->chan->type,"Zap")) {
 963                         if (tmp->dataquality) zapx = 0;
 964                         ast_channel_setoption(qe->chan,AST_OPTION_TONE_VERIFY,&zapx,sizeof(char),0);
 965                 }
 966                 if (!strcmp(peer->type,"Zap")) {
 967                         if (tmp->dataquality) zapx = 0;
 968                         ast_channel_setoption(peer,AST_OPTION_TONE_VERIFY,&zapx,sizeof(char),0);
 969                 }
 970                 /* Update parameters for the queue */
 971                 recalc_holdtime(qe);
 972                 update_queue(qe->parent, lpeer);
 973                 hanguptree(outgoing, peer);
 974                 /* Stop music on hold */
 975                 ast_moh_stop(qe->chan);
 976                 outgoing = NULL;
 977                 if (announce) {
 978                         int res2;
 979                         res2 = ast_autoservice_start(qe->chan);
 980                         if (!res2)
 981                                 res2 = ast_streamfile(peer, announce, peer->language);
 982                         if (!res2)
 983                                 res2 = ast_waitstream(peer, "");
 984                         res2 |= ast_autoservice_stop(qe->chan);
 985                         if (res2) {
 986                                 /* Agent must have hung up */
 987                                 ast_log(LOG_WARNING, "Agent on %s hungup on the customer.  They're going to be pissed.\n", peer->name);
 988                                 ast_queue_log(queuename, qe->chan->uniqueid, peer->name, "AGENTDUMP", "%s", "");
 989                                 ast_hangup(peer);
 990                                 return -1;
 991                         }
 992                 }
 993                 /* If appropriate, log that we have a destination channel */
 994                 if (qe->chan->cdr)
 995                         ast_cdr_setdestchan(qe->chan->cdr, peer->name);
 996                 /* Make sure channels are compatible */
 997                 res = ast_channel_make_compatible(qe->chan, peer);
 998                 if (res < 0) {
 999                         ast_queue_log(queuename, qe->chan->uniqueid, peer->name, "SYSCOMPAT", "%s", "");
1000                         ast_log(LOG_WARNING, "Had to drop call because I couldn't make %s compatible with %s\n", qe->chan->name, peer->name);
1001                         ast_hangup(peer);
1002                         return -1;
1003                 }
1004                 /* Begin Monitoring */
1005                 if (qe->parent->monfmt && *qe->parent->monfmt) {
1006                         ast_monitor_start( peer, qe->parent->monfmt, qe->chan->cdr->uniqueid, 1 );
1007                 }
1008                 /* Drop out of the queue at this point, to prepare for next caller */
1009                 leave_queue(qe);
1010                 /* JDG: sendurl */
1011                 if( url && strlen(url) && ast_channel_supports_html(peer) ) {
1012                         ast_log(LOG_DEBUG, "app_queue: sendurl=%s.\n", url);
1013                         ast_channel_sendurl( peer, url );
1014                 } /* /JDG */
1015                 ast_queue_log(queuename, qe->chan->uniqueid, peer->name, "CONNECT", "%ld", (long)time(NULL) - qe->start);
1016                 strncpy(oldcontext, qe->chan->context, sizeof(oldcontext) - 1);
1017                 strncpy(oldexten, qe->chan->exten, sizeof(oldexten) - 1);
1018                 time(&callstart);
1019                 bridge = ast_bridge_call(qe->chan, peer, allowredir_in, allowredir_out, allowdisconnect);
1020                 if (strcasecmp(oldcontext, qe->chan->context) || strcasecmp(oldexten, qe->chan->exten)) {
1021                         ast_queue_log(queuename, qe->chan->uniqueid, peer->name, "TRANSFER", "%s|%s", qe->chan->exten, qe->chan->context);
1022                 } else if (qe->chan->_softhangup) {
1023                         ast_queue_log(queuename, qe->chan->uniqueid, peer->name, "COMPLETECALLER", "%ld|%ld", (long)(callstart - qe->start), (long)(time(NULL) - callstart));
1024                 } else {
1025                         ast_queue_log(queuename, qe->chan->uniqueid, peer->name, "COMPLETEAGENT", "%ld|%ld", (long)(callstart - qe->start), (long)(time(NULL) - callstart));
1026                 }
1027
1028                 if(bridge != AST_PBX_NO_HANGUP_PEER)
1029                         ast_hangup(peer);
1030
1031                 if( bridge == 0 ) res=1; /* JDG: bridge successfull, leave app_queue */
1032                 else res = bridge; /* bridge error, stay in the queue */
1033         }
1034 out:
1035         hanguptree(outgoing, NULL);
1036         return res;
1037 }
1038
1039 static int wait_a_bit(struct queue_ent *qe)
1040 {
1041         /* Don't need to hold the lock while we setup the outgoing calls */
1042         int retrywait = qe->parent->retry * 1000;
1043         return ast_waitfordigit(qe->chan, retrywait);
1044 }
1045
1046 // [PHM 06/26/03]
1047
1048 static struct member * interface_exists( struct ast_call_queue * q, char * interface )
1049 {
1050         struct member * ret = NULL ;
1051         struct member *mem;
1052         char buf[500] ;
1053
1054         if( q != NULL )
1055         {
1056                 mem = q->members ;
1057
1058                 while( mem != NULL ) {
1059                         sprintf( buf, "%s/%s", mem->tech, mem->loc);
1060
1061                         if( strcmp( buf, interface ) == 0 ) {
1062                                 ret = mem ;
1063                                 break ;
1064                         }
1065                         else
1066                                 mem = mem->next ;
1067                 }
1068         }
1069
1070         return( ret ) ;
1071 }
1072
1073
1074 static struct member * create_queue_node( char * interface )
1075 {
1076         struct member * cur ;
1077         char * tmp ;
1078
1079         /* Add a new member */
1080
1081         cur = malloc(sizeof(struct member));
1082
1083         if (cur) {
1084                 memset(cur, 0, sizeof(struct member));
1085                 strncpy(cur->tech, interface, sizeof(cur->tech) - 1);
1086                 if ((tmp = strchr(cur->tech, '/')))
1087                         *tmp = '\0';
1088                 if ((tmp = strchr(interface, '/'))) {
1089                         tmp++;
1090                         strncpy(cur->loc, tmp, sizeof(cur->loc) - 1);
1091                 } else
1092                         ast_log(LOG_WARNING, "No location at interface '%s'\n", interface);
1093         }
1094
1095         return( cur ) ;
1096 }
1097
1098
1099 static int rqm_exec(struct ast_channel *chan, void *data)
1100 {
1101         int res=-1;
1102         struct localuser *u;
1103         char *queuename;
1104         struct member * node ;
1105         struct member * look ;
1106         char info[512];
1107         char tmpchan[256]="";
1108         char *interface=NULL;
1109         struct ast_call_queue *q;
1110         int found=0 ;
1111
1112         if (!data) {
1113                 ast_log(LOG_WARNING, "RemoveQueueMember requires an argument (queuename|optional interface)\n");
1114                 return -1;
1115         }
1116
1117         LOCAL_USER_ADD(u); // not sure if we need this, but better be safe than sorry ;-)
1118
1119         /* Parse our arguments XXX Check for failure XXX */
1120         strncpy(info, (char *)data, strlen((char *)data) + AST_MAX_EXTENSION-1);
1121         queuename = info;
1122         if (queuename) {
1123                 interface = strchr(queuename, '|');
1124                 if (interface) {
1125                         *interface = '\0';
1126                         interface++;
1127                 }
1128                 else {
1129                         strncpy(tmpchan, chan->name, sizeof(tmpchan) - 1);
1130                         interface = strrchr(tmpchan, '-');
1131                         if (interface)
1132                                 *interface = '\0';
1133                         interface = tmpchan;
1134                 }
1135         }
1136
1137         if( ( q = queues) != NULL )
1138         {
1139                 while( q && ( res != 0 ) && (!found) )
1140                 {
1141                         ast_mutex_lock(&q->lock);
1142                         if( strcmp( q->name, queuename) == 0 )
1143                         {
1144                                 // found queue, try to remove  interface
1145                                 found=1 ;
1146
1147                                 if( ( node = interface_exists( q, interface ) ) != NULL )
1148                                 {
1149                                         if( ( look = q->members ) == node )
1150                                         {
1151                                                 // 1st
1152                                                 q->members = node->next;
1153                                         }
1154                                         else
1155                                         {
1156                                                 while( look != NULL )
1157                                                         if( look->next == node )
1158                                                         {
1159                                                                 look->next = node->next ;
1160                                                                 break ;
1161                                                         }
1162                                                         else
1163                                                                 look = look->next ;
1164                                         }
1165
1166                                         free( node ) ;
1167
1168                                         ast_log(LOG_NOTICE, "Removed interface '%s' to queue '%s'\n",
1169                                                 interface, queuename);
1170                                         res = 0 ;
1171                                 }
1172                                 else
1173                                         ast_log(LOG_WARNING, "Unable to remove interface '%s' from queue '%s': "
1174                                                 "Not there\n", interface, queuename);
1175                         }
1176
1177                         ast_mutex_unlock(&q->lock);
1178                         q = q->next;
1179                 }
1180         }
1181
1182         if( ! found )
1183                 ast_log(LOG_WARNING, "Unable to remove interface from queue '%s': No such queue\n", queuename);
1184
1185         LOCAL_USER_REMOVE(u);
1186         return res;
1187 }
1188
1189
1190
1191 static int aqm_exec(struct ast_channel *chan, void *data)
1192 {
1193         int res=-1;
1194         struct localuser *u;
1195         char *queuename;
1196         char info[512];
1197         char tmpchan[512]="";
1198         char *interface=NULL;
1199         struct ast_call_queue *q;
1200         struct member *save;
1201         int found=0 ;
1202
1203         if (!data) {
1204                 ast_log(LOG_WARNING, "AddQueueMember requires an argument (queuename|optional interface)\n");
1205                 return -1;
1206         }
1207
1208         LOCAL_USER_ADD(u); // not sure if we need this, but better be safe than sorry ;-)
1209
1210         /* Parse our arguments XXX Check for failure XXX */
1211         strncpy(info, (char *)data, strlen((char *)data) + AST_MAX_EXTENSION-1);
1212         queuename = info;
1213         if (queuename) {
1214                 interface = strchr(queuename, '|');
1215                 if (interface) {
1216                         *interface = '\0';
1217                         interface++;
1218                 }
1219                 else {
1220                         strncpy(tmpchan, chan->name, sizeof(tmpchan) - 1);
1221                         interface = strrchr(tmpchan, '-');
1222                         if (interface)
1223                                 *interface = '\0';
1224                         interface = tmpchan;
1225                 }
1226         }
1227
1228         if( ( q = queues) != NULL )
1229         {
1230                 while( q && ( res != 0 ) && (!found) )
1231                 {
1232                         ast_mutex_lock(&q->lock);
1233                         if( strcmp( q->name, queuename) == 0 )
1234                         {
1235                                 // found queue, try to enable interface
1236                                 found=1 ;
1237
1238                                 if( interface_exists( q, interface ) == NULL )
1239                                 {
1240                                         save = q->members ;
1241                                         q->members = create_queue_node( interface ) ;
1242
1243                                         if( q->members != NULL ) {
1244                                                 q->members->dynamic = 1;
1245                                                 q->members->next = save ;
1246                                         } else
1247                                                 q->members = save ;
1248
1249                                         ast_log(LOG_NOTICE, "Added interface '%s' to queue '%s'\n", interface, queuename);
1250                                         res = 0 ;
1251                                 }
1252                                 else
1253                                         ast_log(LOG_WARNING, "Unable to add interface '%s' to queue '%s': "
1254                                                 "Already there\n", interface, queuename);
1255                         }
1256
1257                         ast_mutex_unlock(&q->lock);
1258                         q = q->next;
1259                 }
1260         }
1261
1262         if( ! found )
1263                 ast_log(LOG_WARNING, "Unable to add interface to queue '%s': No such queue\n", queuename);
1264
1265         LOCAL_USER_REMOVE(u);
1266         return res;
1267 }
1268
1269
1270 static int queue_exec(struct ast_channel *chan, void *data)
1271 {
1272         int res=-1;
1273         struct localuser *u;
1274         char *queuename;
1275         char info[512];
1276         char *options = NULL;
1277         char *url = NULL;
1278         char *announceoverride = NULL;
1279         char *queuetimeoutstr = NULL;
1280         /* whether to exit Queue application after the timeout hits */
1281         int go_on = 0;
1282
1283
1284
1285         /* Our queue entry */
1286         struct queue_ent qe;
1287
1288         if (!data) {
1289                 ast_log(LOG_WARNING, "Queue requires an argument (queuename|optional timeout|optional URL)\n");
1290                 return -1;
1291         }
1292
1293         LOCAL_USER_ADD(u);
1294
1295         /* Setup our queue entry */
1296         memset(&qe, 0, sizeof(qe));
1297
1298         /* Parse our arguments XXX Check for failure XXX */
1299         strncpy(info, (char *)data, strlen((char *)data) + AST_MAX_EXTENSION-1);
1300         queuename = info;
1301         if (queuename) {
1302                 options = strchr(queuename, '|');
1303                 if (options) {
1304                         *options = '\0';
1305                         options++;
1306                         url = strchr(options, '|');
1307                         if (url) {
1308                                 *url = '\0';
1309                                 url++;
1310                                 announceoverride = strchr(url, '|');
1311                                 if (announceoverride) {
1312                                         *announceoverride = '\0';
1313                                         announceoverride++;
1314                                         queuetimeoutstr = strchr(announceoverride, '|');
1315                                         if (queuetimeoutstr) {
1316                                                 *queuetimeoutstr = '\0';
1317                                                 queuetimeoutstr++;
1318                                                 qe.queuetimeout = atoi(queuetimeoutstr);
1319                                         } else {
1320                                                 qe.queuetimeout = 0;
1321                                 }
1322                         }
1323                 }
1324         }
1325         }
1326
1327         printf("queue: %s, options: %s, url: %s, announce: %s, timeout: %d\n",
1328                 queuename, options, url, announceoverride, qe.queuetimeout);
1329
1330
1331         qe.chan = chan;
1332         qe.start = time(NULL);
1333         qe.last_pos_said = 0;
1334         qe.last_pos = 0;
1335         if (!join_queue(queuename, &qe)) {
1336                 ast_queue_log(queuename, chan->uniqueid, "NONE", "ENTERQUEUE", "%s|%s", url ? url : "", chan->callerid ? chan->callerid : "");
1337                 /* Start music on hold */
1338                 ast_moh_start(chan, qe.moh);
1339                 for (;;) {
1340                         /* This is the wait loop for callers 2 through maxlen */
1341
1342                         res = wait_our_turn(&qe);
1343                         /* If they hungup, return immediately */
1344                         if (res < 0) {
1345                                 /* Record this abandoned call */
1346                                 record_abandoned(&qe);
1347                                 ast_queue_log(queuename, chan->uniqueid, "NONE", "ABANDON", "%d|%d|%ld", qe.pos, qe.opos, (long)time(NULL) - qe.start);
1348                                 if (option_verbose > 2) {
1349                                         ast_verbose(VERBOSE_PREFIX_3 "User disconnected while waiting their turn\n");
1350                                         res = -1;
1351                                 }
1352                                 break;
1353                         }
1354                         if (!res)
1355                                 break;
1356                         if (valid_exit(&qe, res)) {
1357                                 ast_queue_log(queuename, chan->uniqueid, "NONE", "EXITWITHKEY", "%c|%d", res, qe.pos);
1358                                 break;
1359                         }
1360                 }
1361                 if (!res) {
1362                         for (;;) {
1363                                 /* This is the wait loop for the head caller*/
1364                                 /* To exit, they may get their call answered; */
1365                                 /* they may dial a digit from the queue context; */
1366                                 /* or, they may may timeout. */
1367
1368                                 /* Leave if we have exceeded our queuetimeout */
1369                                 if (qe.queuetimeout && ( (time(NULL) - qe.start) >= qe.queuetimeout) ) {
1370                                         res = 0;
1371                                         break;
1372                                 }
1373
1374                                 /* Make a position announcement, if enabled */
1375                                 if (qe.parent->announcefrequency)
1376                                         say_position(&qe);
1377
1378                                 /* Try calling all queue members for 'timeout' seconds */
1379                                 res = try_calling(&qe, options, announceoverride, url, &go_on);
1380                                 if (res) {
1381                                         if (res < 0) {
1382                                                 if (!qe.handled)
1383                                                         ast_queue_log(queuename, chan->uniqueid, "NONE", "ABANDON", "%d|%d|%ld", qe.pos, qe.opos, (long)time(NULL) - qe.start);
1384                                         } else if (res > 0)
1385                                                 ast_queue_log(queuename, chan->uniqueid, "NONE", "EXITWITHKEY", "%c|%d", res, qe.pos);
1386                                         break;
1387                                 }
1388
1389                                 /* Leave if we have exceeded our queuetimeout */
1390                                 if (qe.queuetimeout && ( (time(NULL) - qe.start) >= qe.queuetimeout) ) {
1391                                         res = 0;
1392                                         break;
1393                                 }
1394
1395                                 /* OK, we didn't get anybody; wait for 'retry' seconds; may get a digit to exit with */
1396                                 res = wait_a_bit(&qe);
1397                                 if (res < 0) {
1398                                         ast_queue_log(queuename, chan->uniqueid, "NONE", "ABANDON", "%d|%d|%ld", qe.pos, qe.opos, (long)time(NULL) - qe.start);
1399                                         if (option_verbose > 2) {
1400                                                 ast_verbose(VERBOSE_PREFIX_3 "User disconnected when they almost made it\n");
1401                                                 res = -1;
1402                                         }
1403                                         break;
1404                                 }
1405                                 if (res && valid_exit(&qe, res)) {
1406                                         ast_queue_log(queuename, chan->uniqueid, "NONE", "EXITWITHKEY", "%c|%d", res, qe.pos);
1407                                         break;
1408                                 }
1409                                 /* exit after 'timeout' cycle if 'n' option enabled */
1410                                 if (go_on) {
1411                                         ast_queue_log(queuename, chan->uniqueid, "NONE", "EXITWITHTIMEOUT", "%d", qe.pos);
1412                                         res = 0;
1413                                         break;
1414                                 }
1415
1416                         }
1417                 }
1418                 /* Don't allow return code > 0 */
1419                 if (res > 0 && res != AST_PBX_KEEPALIVE) {
1420                         res = 0;
1421                         ast_moh_stop(chan);
1422                         ast_stopstream(chan);
1423                 }
1424                 leave_queue(&qe);
1425         } else {
1426                 ast_log(LOG_WARNING, "Unable to join queue '%s'\n", queuename);
1427                 res =  0;
1428         }
1429         LOCAL_USER_REMOVE(u);
1430         return res;
1431 }
1432
1433 static void reload_queues(void)
1434 {
1435         struct ast_call_queue *q, *ql, *qn;
1436         struct ast_config *cfg;
1437         char *cat, *tmp;
1438         struct ast_variable *var;
1439         struct member *prev, *cur;
1440         int new;
1441         cfg = ast_load("queues.conf");
1442         if (!cfg) {
1443                 ast_log(LOG_NOTICE, "No call queueing config file, so no call queues\n");
1444                 return;
1445         }
1446         ast_mutex_lock(&qlock);
1447         /* Mark all queues as dead for the moment */
1448         q = queues;
1449         while(q) {
1450                 q->dead = 1;
1451                 q = q->next;
1452         }
1453         /* Chug through config file */
1454         cat = ast_category_browse(cfg, NULL);
1455         while(cat) {
1456                 if (strcasecmp(cat, "general")) {
1457                         /* Look for an existing one */
1458                         q = queues;
1459                         while(q) {
1460                                 if (!strcmp(q->name, cat))
1461                                         break;
1462                                 q = q->next;
1463                         }
1464                         if (!q) {
1465                                 /* Make one then */
1466                                 q = malloc(sizeof(struct ast_call_queue));
1467                                 if (q) {
1468                                         /* Initialize it */
1469                                         memset(q, 0, sizeof(struct ast_call_queue));
1470                                         ast_mutex_init(&q->lock);
1471                                         strncpy(q->name, cat, sizeof(q->name));
1472                                         new = 1;
1473                                 } else new = 0;
1474                         } else
1475                                         new = 0;
1476                         if (q) {
1477                                 if (!new)
1478                                         ast_mutex_lock(&q->lock);
1479                                 /* Re-initialize the queue */
1480                                 q->dead = 0;
1481                                 q->retry = 0;
1482                                 q->timeout = -1;
1483                                 q->maxlen = 0;
1484                                 q->announcefrequency = 0;
1485                                 q->announceholdtime = 0;
1486                                 q->holdtime = 0;
1487                                 q->callscompleted = 0;
1488                                 q->callsabandoned = 0;
1489                                 q->callscompletedinsl = 0;
1490                                 q->servicelevel = 0;
1491                                 free_members(q, 0);
1492                                 strcpy(q->moh, "");
1493                                 strcpy(q->announce, "");
1494                                 strcpy(q->context, "");
1495                                 strcpy(q->monfmt, "");
1496                                 strcpy(q->sound_next, "queue-youarenext");
1497                                 strcpy(q->sound_thereare, "queue-thereare");
1498                                 strcpy(q->sound_calls, "queue-callswaiting");
1499                                 strcpy(q->sound_holdtime, "queue-holdtime");
1500                                 strcpy(q->sound_minutes, "queue-minutes");
1501                                 strcpy(q->sound_thanks, "queue-thankyou");
1502                                 prev = q->members;
1503                                 if (prev) {
1504                                         /* find the end of any dynamic members */
1505                                         while(prev->next)
1506                                                 prev = prev->next;
1507                                 }
1508                                 var = ast_variable_browse(cfg, cat);
1509                                 while(var) {
1510                                         if (!strcasecmp(var->name, "member")) {
1511                                                 /* Add a new member */
1512                                                 cur = malloc(sizeof(struct member));
1513                                                 if (cur) {
1514                                                         memset(cur, 0, sizeof(struct member));
1515                                                         strncpy(cur->tech, var->value, sizeof(cur->tech) - 1);
1516                                                         if ((tmp = strchr(cur->tech, ','))) {
1517                                                                 *tmp = '\0';
1518                                                                 tmp++;
1519                                                                 cur->penalty = atoi(tmp);
1520                                                                 if (cur->penalty < 0)
1521                                                                         cur->penalty = 0;
1522                                                         }
1523                                                         if ((tmp = strchr(cur->tech, '/')))
1524                                                                 *tmp = '\0';
1525                                                         if ((tmp = strchr(var->value, '/'))) {
1526                                                                 tmp++;
1527                                                                 strncpy(cur->loc, tmp, sizeof(cur->loc) - 1);
1528                                                                 if ((tmp = strchr(cur->loc, ',')))
1529                                                                         *tmp = '\0';
1530                                                         } else
1531                                                                 ast_log(LOG_WARNING, "No location at line %d of queue.conf\n", var->lineno);
1532                                                         if (prev)
1533                                                                 prev->next = cur;
1534                                                         else
1535                                                                 q->members = cur;
1536                                                         prev = cur;
1537                                                 }
1538                                         } else if (!strcasecmp(var->name, "music")) {
1539                                                 strncpy(q->moh, var->value, sizeof(q->moh) - 1);
1540                                         } else if (!strcasecmp(var->name, "announce")) {
1541                                                 strncpy(q->announce, var->value, sizeof(q->announce) - 1);
1542                                         } else if (!strcasecmp(var->name, "context")) {
1543                                                 strncpy(q->context, var->value, sizeof(q->context) - 1);
1544                                         } else if (!strcasecmp(var->name, "timeout")) {
1545                                                 q->timeout = atoi(var->value);
1546                                         } else if (!strcasecmp(var->name, "monitor-format")) {
1547                                                 strncpy(q->monfmt, var->value, sizeof(q->monfmt) - 1);
1548                                         } else if (!strcasecmp(var->name, "queue-youarenext")) {
1549                                                 strncpy(q->sound_next, var->value, sizeof(q->sound_next) - 1);
1550                                         } else if (!strcasecmp(var->name, "queue-thereare")) {
1551                                                 strncpy(q->sound_thereare, var->value, sizeof(q->sound_thereare) - 1);
1552                                         } else if (!strcasecmp(var->name, "queue-callswaiting")) {
1553                                                 strncpy(q->sound_calls, var->value, sizeof(q->sound_calls) - 1);
1554                                         } else if (!strcasecmp(var->name, "queue-holdtime")) {
1555                                                 strncpy(q->sound_holdtime, var->value, sizeof(q->sound_holdtime) - 1);
1556                                         } else if (!strcasecmp(var->name, "queue-minutes")) {
1557                                                 strncpy(q->sound_minutes, var->value, sizeof(q->sound_minutes) - 1);
1558                                         } else if (!strcasecmp(var->name, "queue-thankyou")) {
1559                                                 strncpy(q->sound_thanks, var->value, sizeof(q->sound_thanks) - 1);
1560                                         } else if (!strcasecmp(var->name, "announce-frequency")) {
1561                                                 q->announcefrequency = atoi(var->value);
1562                                         } else if (!strcasecmp(var->name, "announce-holdtime")) {
1563                                                 q->announceholdtime = (!strcasecmp(var->value,"once")) ? 1 : ast_true(var->value);
1564                                         } else if (!strcasecmp(var->name, "retry")) {
1565                                                 q->retry = atoi(var->value);
1566                                         } else if (!strcasecmp(var->name, "maxlen")) {
1567                                                 q->maxlen = atoi(var->value);
1568                                         } else if (!strcasecmp(var->name, "servicelevel")) {
1569                                                 q->servicelevel= atoi(var->value);
1570                                         } else if (!strcasecmp(var->name, "strategy")) {
1571                                                 q->strategy = strat2int(var->value);
1572                                                 if (q->strategy < 0) {
1573                                                         ast_log(LOG_WARNING, "'%s' isn't a valid strategy, using ringall instead\n", var->value);
1574                                                         q->strategy = 0;
1575                                                 }
1576                                         } else {
1577                                                 ast_log(LOG_WARNING, "Unknown keyword in queue '%s': %s at line %d of queue.conf\n", cat, var->name, var->lineno);
1578                                         }
1579                                         var = var->next;
1580                                 }
1581                                 if (q->retry < 1)
1582                                         q->retry = DEFAULT_RETRY;
1583                                 if (q->timeout < 0)
1584                                         q->timeout = DEFAULT_TIMEOUT;
1585                                 if (q->maxlen < 0)
1586                                         q->maxlen = 0;
1587                                 if (!new)
1588                                         ast_mutex_unlock(&q->lock);
1589                                 if (new) {
1590                                         q->next = queues;
1591                                         queues = q;
1592                                 }
1593                         }
1594                 }
1595                 cat = ast_category_browse(cfg, cat);
1596         }
1597         ast_destroy(cfg);
1598         q = queues;
1599         ql = NULL;
1600         while(q) {
1601                 qn = q->next;
1602                 if (q->dead) {
1603                         if (ql)
1604                                 ql->next = q->next;
1605                         else
1606                                 queues = q->next;
1607                         if (!q->count) {
1608                                 free(q);
1609                         } else
1610                                 ast_log(LOG_WARNING, "XXX Leaking a litttle memory :( XXX\n");
1611                 } else
1612                         ql = q;
1613                 q = qn;
1614         }
1615         ast_mutex_unlock(&qlock);
1616 }
1617
1618 static int __queues_show(int fd, int argc, char **argv, int queue_show)
1619 {
1620         struct ast_call_queue *q;
1621         struct queue_ent *qe;
1622         struct member *mem;
1623         int pos;
1624         time_t now;
1625         char max[80];
1626         char calls[80];
1627         float sl = 0;
1628
1629         time(&now);
1630         if ((!queue_show && argc != 2) || (queue_show && argc != 3))
1631                 return RESULT_SHOWUSAGE;
1632         ast_mutex_lock(&qlock);
1633         q = queues;
1634         if (!q) {
1635                 ast_mutex_unlock(&qlock);
1636                 if (queue_show)
1637                         ast_cli(fd, "No such queue: %s.\n",argv[2]);
1638                 else
1639                         ast_cli(fd, "No queues.\n");
1640                 return RESULT_SUCCESS;
1641         }
1642         while(q) {
1643                 ast_mutex_lock(&q->lock);
1644                 if (queue_show) {
1645                         if (strcasecmp(q->name, argv[2]) != 0) {
1646                                 ast_mutex_unlock(&q->lock);
1647                                 q = q->next;
1648                                 if (!q) {
1649                                         ast_cli(fd, "No such queue: %s.\n",argv[2]);
1650                                         break;
1651                                 }
1652                                 continue;
1653                         }
1654                 }
1655                 if (q->maxlen)
1656                         snprintf(max, sizeof(max), "%d", q->maxlen);
1657                 else
1658                         strcpy(max, "unlimited");
1659                 sl = 0;
1660                 if(q->callscompleted > 0)
1661                         sl = 100*((float)q->callscompletedinsl/(float)q->callscompleted);
1662                 ast_cli(fd, "%-12.12s has %d calls (max %s) in '%s' strategy (%ds holdtime), C:%d, A:%d, SL:%2.1f%% within %ds\n",
1663                         q->name, q->count, max, int2strat(q->strategy), q->holdtime, q->callscompleted, q->callsabandoned,sl,q->servicelevel);
1664                 if (q->members) {
1665                         ast_cli(fd, "   Members: \n");
1666                         for (mem = q->members; mem; mem = mem->next) {
1667                                 if (mem->penalty)
1668                                         snprintf(max, sizeof(max) - 20, " with penalty %d", mem->penalty);
1669                                 else
1670                                         strcpy(max, "");
1671                                 if (mem->dynamic)
1672                                         strcat(max, " (dynamic)");
1673                                 if (mem->calls) {
1674                                         snprintf(calls, sizeof(calls), " has taken %d calls (last was %ld secs ago)",
1675                                                         mem->calls, (long)(time(NULL) - mem->lastcall));
1676                                 } else
1677                                         strcpy(calls, " has taken no calls yet");
1678                                 ast_cli(fd, "      %s/%s%s%s\n", mem->tech, mem->loc, max, calls);
1679                         }
1680                 } else
1681                         ast_cli(fd, "   No Members\n");
1682                 if (q->head) {
1683                         pos = 1;
1684                         ast_cli(fd, "   Callers: \n");
1685                         for (qe = q->head; qe; qe = qe->next)
1686                                 ast_cli(fd, "      %d. %s (wait: %ld:%2.2ld)\n", pos++, qe->chan->name,
1687                                                                 (long)(now - qe->start) / 60, (long)(now - qe->start) % 60);
1688                 } else
1689                         ast_cli(fd, "   No Callers\n");
1690                 ast_cli(fd, "\n");
1691                 ast_mutex_unlock(&q->lock);
1692                 q = q->next;
1693                 if (queue_show)
1694                         break;
1695         }
1696         ast_mutex_unlock(&qlock);
1697         return RESULT_SUCCESS;
1698 }
1699
1700 static int queues_show(int fd, int argc, char **argv)
1701 {
1702         return __queues_show(fd, argc, argv, 0);
1703 }
1704
1705 static int queue_show(int fd, int argc, char **argv)
1706 {
1707         return __queues_show(fd, argc, argv, 1);
1708 }
1709
1710 static char *complete_queue(char *line, char *word, int pos, int state)
1711 {
1712         struct ast_call_queue *q;
1713         int which=0;
1714
1715         ast_mutex_lock(&qlock);
1716         q = queues;
1717         while(q) {
1718                 if (!strncasecmp(word, q->name, strlen(word))) {
1719                         if (++which > state)
1720                                 break;
1721                 }
1722                 q = q->next;
1723         }
1724         ast_mutex_unlock(&qlock);
1725         return q ? strdup(q->name) : NULL;
1726 }
1727
1728 /* JDG: callback to display queues status in manager */
1729 static int manager_queues_show( struct mansession *s, struct message *m )
1730 {
1731         char *a[] = { "show", "queues" };
1732         return queues_show( s->fd, 2, a );
1733 } /* /JDG */
1734
1735
1736 /* Dump queue status */
1737 static int manager_queues_status( struct mansession *s, struct message *m )
1738 {
1739         time_t now;
1740         int pos;
1741         char *id = astman_get_header(m,"ActionID");
1742         char idText[256] = "";
1743         struct ast_call_queue *q;
1744         struct queue_ent *qe;
1745         float sl = 0;
1746         struct member *mem;
1747         astman_send_ack(s, m, "Queue status will follow");
1748         time(&now);
1749         ast_mutex_lock(&qlock);
1750         q = queues;
1751         if (id && &id) {
1752                 snprintf(idText,256,"ActionID: %s\r\n",id);
1753         }
1754         while(q) {
1755                 ast_mutex_lock(&q->lock);
1756
1757                 /* List queue properties */
1758                 if(q->callscompleted > 0)
1759                         sl = 100*((float)q->callscompletedinsl/(float)q->callscompleted);
1760                 ast_cli(s->fd, "Event: QueueParams\r\n"
1761                                         "Queue: %s\r\n"
1762                                         "Max: %d\r\n"
1763                                         "Calls: %d\r\n"
1764                                         "Holdtime: %d\r\n"
1765                                         "Completed: %d\r\n"
1766                                         "Abandoned: %d\r\n"
1767                                         "ServiceLevel: %d\r\n"
1768                                         "ServicelevelPerf: %2.1f\r\n"
1769                                         "%s"
1770                                         "\r\n",
1771                                                 q->name, q->maxlen, q->count, q->holdtime, q->callscompleted,
1772                                                 q->callsabandoned, q->servicelevel, sl, idText);
1773
1774                 /* List Queue Members */
1775                 for (mem = q->members; mem; mem = mem->next)
1776                         ast_cli(s->fd, "Event: QueueMember\r\n"
1777                                 "Queue: %s\r\n"
1778                                 "Location: %s/%s\r\n"
1779                                 "Membership: %s\r\n"
1780                                 "Penalty: %d\r\n"
1781                                 "CallsTaken: %d\r\n"
1782                                 "LastCall: %ld\r\n"
1783                                 "%s"
1784                                 "\r\n",
1785                                         q->name, mem->tech, mem->loc, mem->dynamic ? "dynamic" : "static",
1786                                         mem->penalty, mem->calls, mem->lastcall, idText);
1787
1788                 /* List Queue Entries */
1789
1790                 pos = 1;
1791                 for (qe = q->head; qe; qe = qe->next)
1792                         ast_cli(s->fd, "Event: QueueEntry\r\n"
1793                                 "Queue: %s\r\n"
1794                                 "Position: %d\r\n"
1795                                 "Channel: %s\r\n"
1796                                 "CallerID: %s\r\n"
1797                                 "Wait: %ld\r\n"
1798                                 "%s"
1799                                 "\r\n",
1800                                         q->name, pos++, qe->chan->name, (qe->chan->callerid ? qe->chan->callerid : ""), (long)(now - qe->start), idText);
1801                 ast_mutex_unlock(&q->lock);
1802                 q = q->next;
1803         }
1804         ast_mutex_unlock(&qlock);
1805         return RESULT_SUCCESS;
1806 }
1807
1808 static char show_queues_usage[] =
1809 "Usage: show queues\n"
1810 "       Provides summary information on call queues.\n";
1811
1812 static struct ast_cli_entry cli_show_queues = {
1813         { "show", "queues", NULL }, queues_show,
1814         "Show status of queues", show_queues_usage, NULL };
1815
1816 static char show_queue_usage[] =
1817 "Usage: show queue\n"
1818 "       Provides summary information on a specified queue.\n";
1819
1820 static struct ast_cli_entry cli_show_queue = {
1821         { "show", "queue", NULL }, queue_show,
1822         "Show status of a specified queue", show_queue_usage, complete_queue };
1823
1824 int unload_module(void)
1825 {
1826         STANDARD_HANGUP_LOCALUSERS;
1827         ast_cli_unregister(&cli_show_queue);
1828         ast_cli_unregister(&cli_show_queues);
1829         ast_manager_unregister( "Queues" );
1830         ast_manager_unregister( "QueueStatus" );
1831         ast_unregister_application(app_aqm);
1832         ast_unregister_application(app_rqm);
1833         return ast_unregister_application(app);
1834 }
1835
1836 int load_module(void)
1837 {
1838         int res;
1839         res = ast_register_application(app, queue_exec, synopsis, descrip);
1840         if (!res) {
1841                 ast_cli_register(&cli_show_queue);
1842                 ast_cli_register(&cli_show_queues);
1843                 ast_manager_register( "Queues", 0, manager_queues_show, "Queues" );
1844                 ast_manager_register( "QueueStatus", 0, manager_queues_status, "Queue Status" );
1845
1846                 // [PHM 06/26/03]
1847                 ast_register_application(app_aqm, aqm_exec, app_aqm_synopsis, app_aqm_descrip) ;
1848                 ast_register_application(app_rqm, rqm_exec, app_rqm_synopsis, app_rqm_descrip) ;
1849         }
1850         reload_queues();
1851         return res;
1852 }
1853
1854
1855 int reload(void)
1856 {
1857         reload_queues();
1858         return 0;
1859 }
1860
1861 char *description(void)
1862 {
1863         return tdesc;
1864 }
1865
1866 int usecount(void)
1867 {
1868         int res;
1869         STANDARD_USECOUNT(res);
1870         return res;
1871 }
1872
1873 char *key()
1874 {
1875         return ASTERISK_GPL_KEY;
1876 }