3 ; Global settings for call queues
4 ; (none exist currently)
8 ; Default settings for queues (currently unused)
15 ; Music sets which musiconhold applies for this particular
20 ; An announcement may be specified which is played for the member as
21 ; soon as they answer a call, typically to indicate to them which queue
22 ; this call should be answered as, so that agents or members who are
23 ; listening to more than one queue can differentiated how they should
26 ;announce = queue-markq
28 ; A strategy may be specified. Valid strategies include:
30 ; ringall - ring all available channels until one answers (default)
31 ; roundrobin - take turns ringing each available interface
32 ; leastrecent - ring interface which least recently had a call
33 ; fewestcalls - ring interface which has had fewest completed calls
34 ; random - ring random interface
38 ; A context may be specified, in which if the user types a SINGLE
39 ; digit extension while they are in the queue, they will be taken out
40 ; of the queue and sent to that extension in this context.
44 ; How long do we let the phone ring before we consider this a timeout...
48 ; How long do we wait before trying all the members again?
52 ; Maximum number of people waiting in the queue (0 for unlimited)
56 ; Each member of this call queue is listed on a separate line in
57 ; the form technology/dialstring. "member" means a normal member of a
58 ; queue. An optional penalty may be specified after a comma, such that
59 ; entries with higher penalties are considered last.
66 ;member => Agent/@1 ; Any agent in group 1
67 ;member => Agent/:1,1 ; Any agent in group 1, wait for first
68 ; available, but consider with penalty